great

  • 5 Ways to Deliver Consistently Great Customer Service

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    Coyote Hunters Team

    1. Assist clients in taking care of themselves

    Having said that, clients frequently choose to promptly handle their own problems rather than speaking with someone to get their problems resolved. Eighty-one percent of customers try to resolve issues on their own before contacting a live agent. According to another study, 71% of respondents desire the autonomy to resolve the majority of customer support concerns.

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    The idea behind assistance Scout’s Beacon, which places assistance information front and center so users can obtain answers exactly where they are without leaving the website, was that self-service is a scalable, affordable method to satisfy clients. The assistance of a real person is then only a few clicks away if they are unable to find the solution to their own query.

    2. Put the consumer first while providing service

    Customers are the most important component of your company and should take precedence above goods or revenue. Because they are, treat them as though they are the center of your universe.

    According to Kristin Smaby in “Being Human is Good Business,” “It’s time to consider an entirely different approach: leveraging smart technology and exceptional people to build human-centric customer service.” Thus, learn about your clientele. Give them a human face. Make yourself more human. It’s worthwhile.

    One of Southwest Airlines’ pilots made a remarkable example of applying this idea when he delayed a flight to accommodate a passenger who was attending a funeral. That consumer will never forget that they prioritized people before profit.

    3. Pay attention.

    In addition to monitoring in real time, reviewing historical data is another aspect of attending to client feedback. When a consumer takes the time to talk with you, let them know you hear them. If you listen to your consumers, you have a better chance of understanding their true issues and being able to address them in a way that will satisfy them.

    Do not impose your own agenda on what they have to say. Just listen to them. Never presume that you know exactly what your client will say.

    Engage in active listening by using expressions like “It sounds like” and “Do you mean…” or “Let me make sure I’ve got this right” whether you’re on the phone or in a live chat. To demonstrate that you have listened to them, make sure you state the issue again in your own terms.

    Moreover, active listening entails being aware of the distinct personality and emotional state of your client so you may modify your response to suit the circumstance. There is no one-size-fits-all approach to customer care.

    4. Honor your commitments

    It’s basic customer service to make sure you fulfill your promises when you make them. Don’t disappoint your clients. Respect and trust are essential for keeping your word.

    Make sure you adhere to the SLA uptime criteria, for instance, if you claim 99%. Make sure you follow through on your promises, such as developing a certain feature in your program within a given time range.

    In the event that you fail to fulfill a commitment you have made to a client, such as failing to reply within a day, provide a compensation. Offer to replace the package if something goes wrong and give your customer a reimbursement for their inconvenience. In the short run, you may lose some money, but you will acquire a devoted client.

    It’s interesting to note that when you deliver more than you promised, clients are not really appreciative. If you let them down on a commitment, though, they will get upset. It’s still preferable to overdeliver rather than underpromise in order to ensure that you never violate this crucial social contract.

    5. Offer proactive assistance

    One of the most crucial things you can do to provide excellent customer service is to go above and beyond. At this point, you want to do more even if you have checked all the boxes.

    Being helpful occasionally entails recognizing your clients’ needs before they even need to express them. As a matter of fact, clients occasionally want one item when they actually require another. It is your responsibility to foresee and meet their demands.

    Customers will continue to patronize you if they see that you genuinely appreciate and cherish them. This may be related to the social psychology concept of reciprocity, which states that if you treat your clients well, they will want to do the same for you—that is, purchase your goods!

    Giving your clients a unique promotional code or sending them a modest gift “just because” can stroke their egos and show them how much you genuinely value their business.

    A guest at Nashville’s Gaylord Opryland hotel inquired about the purchase of a certain alarm clock that was in her room, and the staff there provided incredibly helpful assistance. The hotel won over one extremely happy client when they unexpectedly gave her one as a leaving present.

    Expanding your company by offering excellent customer support

    The aforementioned components come together to create excellent customer service. Excellent customer service helps you build a reputation as a helpful and enjoyable partner while also retaining clients who are loyal to you and your company.

    Clients want to be regarded as individuals, not just a slot in a ticket line. In order to create development through customer service, personalize both them and yourself.

  • What Features Set a Great Gym Apart?

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    Coyote Hunters Team

    A gym is a place for training and exercise, but it’s also a place to relax, meet people, and replenish energy. A top-notch gym encourages exercise, gives a secure, practical, and comfortable setting, and creates a welcoming environment for socializing and leisure.

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    What then makes a great gym great? Is it the layout’s flexibility and practicality, the equipment’s caliber, the environment’s safety and comfort, the availability of contemporary facilities, the property’s upkeep, the staff’s skill and friendliness? Every one of these elements—along with a host of others—contributes to a gym’s success by inspiring patrons to work out harder and return.

    The following are the most crucial elements to take into account while creating a sports complex:

    Gym: Area, Style, and Configuration

    A gym needs to be carefully and intelligently constructed for best results. The space needs to be roomy, well-designed, and effectively arranged to fit a large number of people and many workouts at once. To put it briefly, an excellent gym is planned and organized with the athlete in mind.

    To draw people in and encourage them to go out longer and harder, the sports facility’s design must be imaginative and artistic. Eye-catching facades, striking color schemes, and other eye-catching design elements are all excellent choices in this respect.

    To enable people to work out comfortably throughout the day or year, the gym has to have enough illumination (plenty of high-intensity fluorescent lights, diffused natural light, etc.) and interior climate control.

    To ensure that individuals can utilize the equipment and walk about without disturbing other members of the facility, there must be adequate space in the gym and between pieces of equipment. Everyone should not feel crowded in any manner while performing their workouts.

    The existing space must be used effectively; the gym should be organized with a clear layout to make it simple for users to locate the specific piece of equipment they require. Therefore, it is a good idea to have the equipment arranged according to kind; for example, there can be areas set apart for cardio, weightlifting, stretching, and other activities.

    It makes sense to group all of the cardio machines together, place the dumbbells adjacent to the free weight machines, and so on when organizing the equipment with user convenience in mind. The treadmills should be facing the gym’s weightlifting section. Mirrors are essential for safe lifting and injury prevention, hence they have to be included in the weightlifting area.

    High-grade gym flooring

    All areas of a decent gym need to have high-quality flooring. A sports facility that is safe, appealing, and performs well must have high-quality flooring that gives users the ideal environment for their activity and allows them to feel at ease enough to practice or train without holding back. The finest gym flooring choices for each sport should be taken into account. These include artificial grass for indoor and outdoor fields, basketball courts, volleyball courts, and running tracks.

    Weight rooms and other training areas require floors that are strong enough for weightlifting and aerobic exercises, offer exceptional cushioning and shock absorption to keep athletes safe, and have exceptional resistance to heavy impact loads to support thousands of pounds of exercise equipment.

    Due of the multitude of regulations that a sports surface must fulfill, synthetic flooring is gaining traction in gyms all across the nation. When compared to wood flooring goods, synthetic floors are more beneficial and economical since they are strong, safe, robust, shock-absorbent, easy to install and maintain, and have a lot of adaptability. For exercise facilities and running tracks that demand exceptional cushioning and energy return, synthetic flooring is extremely advantageous.

    Urethane, rubber, and vinyl are the three fundamental synthetic sports surfaces that may be utilized for a variety of exercises in a fitness facility.

    Excellent elasticity, tensile strength, and rip strength are attributes of urethane floor systems. They are suitable for a range of sporting activities, highly durable, and simple to clean.

    Rubber gym flooring is especially good for multifunctional sports facilities, weight rooms, fitness centers, and aerobics studios. It looks and works fantastic, is incredibly simple to install and maintain, and can last decades of regular usage. Rubber flooring materials are available in a multitude of colors and designs and are available in two distinct formats: rolls and tiles.

    For applications that call for a high degree of flexibility and little maintenance, vinyl gym flooring is perfect. This is the most affordable alternative for gym flooring that is currently on the market.

  • 7 Reasons Why Personalised Gifts Make Great Presents

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    Coyote Hunters Team

    People like giving gifts as a kind method to express their best wishes and sincere sentiments on important occasions. Since the beginning of life on Earth, people have given gifts. Being on the receiving end of a wonderful present that also offers the giver a lasting sense of fulfillment is always an incredible feeling. When presents are as distinctive and imaginative as bespoke gifts, giving becomes an even more memorable experience.

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    Personalized Gifts: What Are They?

    The skill of personalization enables people to transform common presents into ones that will be remembered and will add even more distinctive touches to any event. A name, photo, or brief note may be added to the personalized presents to allow recipients to express their feelings to their loved ones.

    Personalized gifts that are one-of-a-kind and suitable for any occasion have grown in popularity among gift givers throughout time. Relationships are nourished, celebrated, and strengthened over time with their assistance. Let’s examine the factors that demonstrate why customized gifts are excellent options for giving.

    Why Personalized Items Make Excellent Gifts?

    Accessoried with a Customized Look

    A pillow, photo frame, mug, keychain, pen, or other item with a person’s name or image engraved on it is a customized present that is created just for them. It informs the receiver that this present was chosen and prepared just for them after careful consideration.

    It Is Cherishable Forever

    The receiver places a great value on the individualized presents. While commonplace presents like flowers, candy, or accessories are quickly forgotten, thoughtful tailored gifts are cherished for a lifetime as a keepsake of affection and remembrance. For the receiver, they bring back pleasant memories that they will always cherish.

    Ideal For Everyone and Any Occasion

    Personalised presents are a must-have for every event, whether it’s a tiny birthday party or a couple celebrating their 25th wedding anniversary. Similarly, personalized presents seem to be the greatest option whether one wishes to win over their significant other on Valentine’s Day or offer their grandparents something special on grandparents day that includes their name or photo.

    Aid in Fostering Deeper Human Bonds

    Gifts that are personalized speak right to the recipient’s emotions. They facilitate the growth of a closer, more enduring bond with loved ones. With the aid of the personalized gift ideas, you can show the recipient that you love and accept them for who they are in a special way while also expressing your thanks and appreciation.

    Make an impression on people

    While conventional presents like cakes, chocolates, flowers, and accessories are often chosen by individuals to express their love and best wishes to their loved ones, one may also choose customized gifts that will stand out from the crowd and immediately catch the recipient’s attention.

    Make Everlasting Memories

    The customized presents, adorned with priceless photos from a memorable day or occasion, let recipients savor the nostalgia and reminisce about times that brought them joy. Giving bespoke presents to friends and family is more than simply giving them something; it’s a way to create endless memories.

    Contemplation Is Vital

    When it comes to giving, the thought is what matters most. The customized presents let the receiver know that they were on the giver’s mind. They demonstrate that the donor not only selected the ideal present but also gave it careful consideration and went above and beyond to personalize it. This adds to the gift’s uniqueness and specialness.

  • The Great Leap and Asian Americans’ Predilection for Basketball

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    Coyote Hunters Team

    The men’s basketball teams from Beijing University and the University of San Francisco play a friendly game that serves as the plot point of Lauren Yee’s novel The Great Leap. Yee’s father’s own experiences traveling to China to compete in these events also served as inspiration for the play.

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    The cultural and historical relevance of The Great Leap, which is set against the backdrop of China during the post-cultural revolution, should be acknowledged, but so should the crucial role basketball plays in forming the identities of these characters and the Asian American community as a whole.

    Basketball’s popularity in China

    YMCA missionaries brought basketball to China more than a century ago, shortly after the sport’s inception in 1891. Today, basketball is a major part of Chinese culture. The Chinese Basketball Association estimates that 300 million Chinese individuals are basketball players. Furthermore, Helen Gao notes in The Atlantic that “college students, western-minded scholars, and Communist party members were the first groups that embraced basketball in China.”
    Basketball was a favorite sport among Communist party members because of its ability to bring people together. During the Long March—the Red Army’s famous year-long retreat from the Nationalist army in the 1930s—Communist troops and officials would play the game to cheer themselves up and strengthen their bonds.

    Games of Friendship with the United States

    When it came to sporting events against other nations, Beijing used a “friendship first, competition second” approach throughout the 1950s. At times, this even included monetary sacrifices made in exchange for improved ties between the two nations.

    The 1978 NBA Champions Washington Bullets were invited to play in China by Chairman Deng Xiaoping following US President Jimmy Carter’s easing of relations with China in the late 1970s. “These were games as much about the politics as they were about the sport,” according to Parker (3), who noted that the Bullets were the first NBA club invited to play in the nation.

    Compared to many Western sports teams, Beijing saw a greater political function in sports. “Friendship first” was no longer endorsed by the government in the 1980s, and “patriotism first” became the dominant concept in athletics.

    Tennis player Hu Na fled the Chinese national team in 1983 in order to seek political asylum in the US. China terminated all sports and cultural contacts with the United States after Hu Na was given political asylum.

    Transition into the American Norm

    Basketball has been a mainstay in China for more than a century, and because to the successes of a few prominent players, it has even made a successful transition into American culture.

    Yao Ming was the first player from outside the United States to be chosen first overall in the National Basketball Association (NBA) Draft without having attended a college in the country. Ming was an NBA player for the Houston Rockets and a Chinese Basketball Association (CBA) team called the Shanghai Sharks. In addition to being a worldwide icon of basketball, Ming also paved the way for the NBA to grow into China and is credited with bridging the divide between the East and the West. This led to the “Yao Ming Phenomenon” in China and the “Ming Dynasty” in the United States.

    Ming is but one of a number of influential individuals who helped to close the divide between the East and the West. The Milwaukee Bucks selected Yi Jialian with the sixth overall pick in the 2007 NBA Draft. The Atlanta Hawks selected Sung Tao as the first Asian player in the NBA draft in 1987. These are only a handful of the people who have had a significant influence on the expansion of basketball and the NBA in China.

    Ten years after Ming was selected by the Houston Rockets in the NBA Draft, “Linsanity”—an additional phenomenon—began. As the first American of Chinese or Taiwanese heritage to play in the NBA, Jeremy Lin is most recognized for spearheading a successful comeback with the NBA’s New York Knicks in the 2011–2012 campaign. In 2019, Lin made history by being the first Asian American to win an NBA championship, which he achieved with the Toronto Raptors.

    In addition to being a basketball superstar, Lin also became a role model for young Asian Americans who lacked much exposure in the media. In addition to becoming a movement within the basketball community, “Linsanity” offered Asian Americans a sense of inspiration, pride, and reclaimation as well as a cause to rejoice and a sense of belonging.

    “Asian Americans have spent a lot of time looking for somebody who truly shatters the most conventional stereotype,” ESPN’s Pablo Torre stated. Asian Americans began to feel as though they were the movie’s primary character for the first time as a result of Linsanity.

    Asian Americans in Greater Boston Play Basketball

    Asian Americans have long been fans of basketball, dating back to the early 1900s when laborers from China and Japan relocated to urban areas, mostly on the West Coast. Asian American basketball leagues were founded with the goal of creating communities via basketball as well as recreational opportunities, leading to generations of basketball players.

    These leagues have spread to the East Coast of the nation in addition to densely populated Asian American cities on the West Coast, such Los Angeles and San Francisco. We even have a few of these leagues in Boston.

    With basketball, volleyball, 9Man, and outreach initiatives, the Boston Hurricanes aim to support the pan-Asian American community in the Greater Boston region and its neighboring areas.

    When the Boston Hurricanes were first formed in 1970, they were just a bunch of young Asian Americans who were sponsored to compete in several 9Man basketball and volleyball competitions by Boston Chinatown businessmen. The group saw a period of social and cultural development and expansion throughout the 1990s as they attracted players and attention from non-Chinatown towns including Needham, Newton, and Wellesley.

    The Boston Hurricanes are passionate about passing on the history and customs of their predecessors, who played before them, and they actively support educational programs that educate people about the organization’s background and the game.

    Similar to this, the Boston Knights, who were established in 1961, began as a group of youthful Chinese American youths from Boston who took part in a volleyball match between teams from Boston and New York. The Kuo Ming Tang branch in Boston extended an invitation to the teenagers to utilize their building as a meeting and gathering place not long after it was established. From there, they were able to plan activities like basketball leagues, bowling tournaments, and community celebrations.

    The Boston Knights sponsored casino nights, organized small-scale community dances, and taught Kung Fu and Lion Dance. All of the money raised from these activities went toward covering the yearly membership dues as well as rent, utilities, tournament entry fees, and player travel costs.

    Their major objective is to raise community awareness while fostering good sportsmanship via healthy competition, with a concentration on Chinese adolescents in the Greater Boston region. Creating and promoting connections amongst young people of similar backgrounds is another goal they place a strong emphasis on. Their members have made connections with other Chinese people all around the country thanks to their sponsorship and involvement in sporting activities, which have brought them to Chinese communities across the nation.

    The rich history of The Great Leap serves as an example of how this play is about more than simply basketball, even if the game in the script is made up.

    Yee stated in an interview for The Slant’s June 1, 2018, edition, “basketball is just an incredibly apt metaphor for I think both politics and diplomacy as well as the personal struggles of these characters.” I once heard someone characterize the concept of basketball as individuals attempting to carve out enough personal space around themselves in order to make the shot. So every move they make, every pass they make, every shot they make—everything on the court—is intended to help you lose your defender long enough to make the shot. And that seems to share a commonality with the challenges encountered in everyday life.